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Frequently asked questions

Get quick answers to common questions about Emprofy's credential verification platform.
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What is emprofy.com?

emprofy.com is your digital hub for proof of career and education—a secure place to collect, verify, and share employment references, employment records, and academic documents with a few clicks.

Who is emprofy.com for?

We’re built for job seekers, students, professionals, employers, recruiters, and academic institutions—anyone who needs trusted proof of work or study.

How is this different from traditional reference checks?

No more phone tag, lost emails, or informal notes. We transform reference and document management into a structured, digital workflow with verification, status tracking, and clear reporting.

In which countries can I use emprofy.com?

emprofy.com is designed for global use. Candidates and organizations in different countries can send, complete, and review requests across borders.

Do you replace background checks or only references?

We focus on references, employment records, and academic documents. Many organizations use us in conjunction with other background checks to obtain a comprehensive picture.

What can I store in my emprofy.com account?

You can centralize references, employment letters, and academic records in one secure profile and reuse them for jobs, programs, or evaluations.

Can I see what my referees write about me?

No. To keep feedback honest and unbiased, you see the status, not the content. Employers and institutions see the full report when you share it with them.

How do I share my verified portfolio?

You simply create a secure share link or invite an organization. They see only what you choose to share, clearly labeled and easy to review.

What if my previous company or university no longer exists?

You can upload the documents you already have. They’ll be marked as candidate-uploaded so employers know what came directly from you.

Can I use this for immigration or credential evaluation?

Yes, many users use our platform to organize and present documents for immigration or credential assessments. Final acceptance always depends on the specific authority.

What counts as an “employment record”?

Employment records include experience letters, employment confirmation letters, and completion letters linked to each employer and role.

Who uploads employment records, me or my employer?

Both can. Employers upload verified records, while you can upload existing letters. The system clearly distinguishes between what’s employer-issued and what is candidate-uploaded.

How do you verify employment records from employers?

We validate employer accounts and domains to ensure that documents from them display as issuer-verified, complete with a full audit trail.

Can employment records be edited or changed later?

Documents themselves aren’t edited. If something changes, a new version is added, and all versions remain visible in the history.

Why store employment records digitally?

Because companies shut down, merge, or change systems, and emails get lost. A digital, trackable record makes it easy for employers and authorities to trust what they see.

What academic documents can be stored?

Transcripts, degrees, enrollment letters, completion letters, and co-op/internship evaluations—all organized under each institution.

How does the academic document request work?

You send a request, your institution logs in to its account, uploads or confirms the documents, and you get a trusted record to share.

Can students upload their own academic documents?

Yes. Your uploads are allowed and clearly marked as student-uploaded. When an institution uploads, it’s labeled as institution-verified.

How do you keep academic documents trustworthy for evaluators?

We verify institutions, track who uploaded what and when, and lock documents against editing—so evaluators can see source, status, and history at a glance.

Can the AI verify academic documents?

Yes, the AI can validate certificates and transcripts to ensure they are authentic and unaltered.

How does the referee interface work?

The referee interface is designed for ease of use, with features like:

  • Centralized management of all reference requests.
  • Email notifications for new requests.
  • Reminders to ensure timely submissions.
  • Guidelines for providing constructive Verified Performance Intelligence.
How are referees notified of reference requests?

Referees receive automated email notifications and reminders about pending reference requests.

Can referees manage multiple reference requests?

Yes, referees can handle multiple reference requests in one place, making the process seamless and efficient.

Are there any fees for referees?

No, the system is entirely free for referees to use.

Why do referees need to sign in to provide a reference?

Signing in is essential to prevent fraud and ensure the authenticity of the reference.

Why should referees use their personal email instead of a work email?

Because work emails often change when someone switches jobs. Using a personal email (like Gmail or Outlook) ensures we can reach you in the future if verification is needed. It helps maintain continuity and trust in the reference process or revisited down the line.

Is it okay to provide a reference using a personal email?

Even if it’s not a company address, your reference is still considered fully professional. It’s the content and credibility that matter, not the domain of the email.

Will my personal email be shared or used for marketing?

Absolutely not. Your email is kept 100% private and secure. We will never send you marketing emails or share your details with third parties

How is my data stored and protected?

We use enterprise-grade cloud security, encryption in transit and at rest, access controls, and monitoring—similar to what modern SaaS platforms use for sensitive data.

Do you comply with privacy and data regulations?

Yes. Our platform is designed with GDPR, CCPA, PIPEDA, and other major frameworks in mind, following strong privacy and consent principles.

Who can access my data?

Only you, the organizations you choose to share with, referees or registrars you invite, and a small number of authorized admins for support and security.

How do you prevent unauthorized access?

Through secure login, optional multi-factor authentication, least-privilege access, and activity monitoring, plus internal security policies and reviews.

Are my documents watermarked or protected from tampering?

Documents are stored in read-only form and may include watermarks and system metadata. New versions and changes are fully tracked for transparency.

How long do you keep my data? Can I delete it?

We retain data while your account and use cases are active. You can remove your own uploads and request account deletion, subject to any legal or contractual obligations.

Do I need permission from my referees?

Yes. Always add referees who are willing to be contacted. They receive a clear invitation and can accept or decline.

Do you use my data for marketing?

We use your data primarily to run the service. Marketing emails are optional, and you can unsubscribe anytime.

Can I get a copy of my data?

In most regions you can request a copy of your personal data. You can also export some information directly from your account.

Is emprofy.com suitable for minors?

We’re mainly designed for adults and older students. Age and consent requirements vary by country, and we may require guardian consent where needed.

Can large organizations use the platform?

Yes, the platform is scalable to accommodate businesses of all sizes, from small enterprises to multinational corporations.

Can organizations use a single account for multiple functions?

Yes, organizations can use a single account to manage employment reference checks, academic endorsements, rental agreements, and volunteer character references all in one place.

How do I sign up?

Choose whether you’re a candidate, employer, recruiter, or institution, then follow the quick sign-up flow on our website.

What pricing options do you offer?

We offer per-document fees and subscription plans for organizations and professionals. Visit our Pricing page or talk to us for details.

Which browsers and devices are supported?

ReferenceCheck.online is compatible with modern browsers (Chrome, Edge, Firefox, Safari) on desktops, laptops, and most mobile devices.

Who do I contact for help or security concerns?

Use the Contact or Support link on our site and mention if it’s a security or privacy issue so we can prioritize it.

Why should I check references at the beginning of the funnel?

 Moving verification to the “First Look” allows you to skip interviews with unverified candidates, saving an average of 3 days in the hiring cycle and eliminating “sunk cost” interviews. 

How does the $5 "Instant Unlock" work?

When a candidate shares their Emprofy Badge, you can see their trust summary for free. For a flat $5 fee, you instantly unlock their full verified dossier—including ROEs, transcripts, and digitally-signed performance intelligence.

Does this replace a $100 Background Check?

Yes. For the purposes of verifying employment history and academic credentials, Emprofy provides source-verified evidence that is faster, cheaper, and more accurate than traditional third-party manual checks.

How do you ensure the references aren't faked by friends?

 We use a multi-factor verification process that includes professional email validation, LinkedIn cross-referencing, and IP-tracking to ensure every reference is a legitimate authority figure. 

What is "Decision Intelligence"

It’s more than a reference. We use a database of 5,000+ job-specific questions to provide you with a competency-based score for each candidate, ensuring they aren’t just “nice,” but actually skilled for the role.

What is the "Emprofy Verified" Badge?

 It’s a digital credential you add to your Resume and LinkedIn profile. It tells recruiters: “I have already been vetted. You can hire me today without a 10-day background check delay.” 

Can I use this to bridge my international experience gap?

AbsolutelyEmprofy is designed to help immigrants bring their global records to the Canadian market. By having your international employers sign your Career Passport, you provide local recruiters with the “Source of Truth” they need to trust your experience. 

Who pays for the verification?

 You can pre-verify your own records to make your application a “No-Brainer” for recruiters, or you can allow employers to pay the “Unlock Fee” when they are ready to view your full dossier. 

Are Emprofy’s digital signatures legally binding in Canada?

Yes. Our signatures comply with the *Electronic Commerce Act* and PIPEDA standards, providing a secure, tamper-proof audit trail that is more reliable than verbal or handwritten notes.

What is an "Evidence-Based" record?

It is a document (like a transcript or ROE) that is uploaded or verified directly by the issuing institution. This creates a “Chain of Custody” that prevents fraud and ensures the data you see is the “Pure Truth.”

How do you protect candidate privacy under PIPEDA?

The candidate owns 100% of their data. No employer or recruiter can see a single document without the candidate’s explicit digital consent for that specific application.

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Automated Reference Checks, Verified Work History & Career Passport | Emprofy